Shipping rates

At Hem, we are all about transparency. We don’t believe in the industry standards
that subsidize shipping in the product price. 

Instead, we evaluate a shipping rate depending on the size and the complexity of your basket.

The cost for shipping is calculated and displayed on the checkout page before you
complete your order. Please note that applicable shipping rates apply depending on
your shipping address and size of your basket.
 
Please find more information below. 

 

 
Region 

 
Small Parcel

(First item;  add. item)

 
Normal Parcel

 
Freight Items

(% of item list price)


1


$11.45;  $3.95


$13.45


13%


2


$12.45;  $4.95


$14.45


14%


3


$13.45;  $4.95


$15.45

15% 

 


1

West Virginia, Virginia, Pennsylvania, Delaware, Maryland, District of Columbia, 
New York, Connecticut, New Jersey, Massachusetts, Rhode Island, Vermont, New Hampshire, Maine
 
2

Minnesota, Iowa, Missouri, Wisconsin, Illinois, Kentucky, Tennessee, Alabama, Georgia,
South Carolina, North Carolina, Indiana, Michigan, Ohio
 
3

Washington, Oregon, California, Nevada, Idaho, Montana, Utah, Arizona, Wyoming, Colorado,
New Mexico, North Dakota, South Dakota, Nebraska, Kansas, Oklahoma, Texas, Arkansas,
Louisiana, Mississippi, Florida




Standard delivery Services


Small Parcels and Normal Parcels

Hem most commonly uses FedEx Ground as the standard delivery service for parcel shipments.  FedEx obtains a signature from someone at the delivery address; from a neighbor, or someone at a neighboring address; or you can also leave a FedEx Door Tag authorizing release of the package without anyone present. 

If you happen to not be at home at the time of delivery, the delivery service will re-attempt the delivery. After 3 failed attempts to deliver the parcels will be returned to our warehouse. In such a case, you need to contact us to arrange a re-delivery. An extra delivery cost at the rate originally paid will occur.


Freight

Hem most commonly uses FedEx Freight and a standard curbside delivery.
Our delivery partner will contact you before the delivery to propose a delivery date and time frame with an option to reschedule this if the time is inconvenient. If you happen to not be at home at the agreed time of delivery, your item will be returned to the warehouse. In that case, you need to contact us to arrange a re-delivery. An extra delivery cost at the rate originally paid will occur. 



Additional Services

For Freight Orders:

Inside delivery ground floor of +$60

Inside delivery above or below ground floor +$120
(Please note that a freight elevator must be available)

 


Return policy 

 

We want you to be 100% satisfied with your purchase from Hem. Once you have received your delivery, please inspect the product(s) and inform us within 5 days of delivery if anything is missing or has been damaged in transit. We will refund or replace any item that arrives damaged. The original box for the product needs to be saved to be able to claim the product. Please contact our customer team for more info on how to proceed at info@hem.com

 

If you are not happy with your item, you may return your non-damaged and unused Hem purchase within 14 days. Due to the high quality of the materials and fabrics used in Hem products, the customer is responsible for shipping charges associated with returning a non-damaged item. Please contact our customer team for more info on how to proceed at info@hem.com