Shipping Policy

Shipping times vary by country. Please check the estimated shipping date on each product. Depending on the size and the complexity of the variation or modification, shipping times for special cases can differ from the estimated shipping date.

If you have any questions regarding your delivery, please get in touch at info@hem.com. Further details on our shipping policies can be found in our Terms of Service.

Returns Policy

We want you to be 100% satisfied with your purchase from Hem. Once you have received your delivery, please inspect it for quality. We will return, refund or replace any item that arrives damaged. We apologize for not being able to accept any returns from customers in Turkey and Israel.

If you are not happy with your item, you may return your undamaged and unused Hem purchase within 14 days. Due to the high quality of the materials and fabrics used in Hem products, the customer is responsible for shipping charges associated with returning a non-damaged item.

Terms Of Service

Hem Design Studio Inc.
220 E. 42nd Street, Suite 409A
New York, NY 10017, USA